Responsible Gaming

Keep Gambling Safer

Gambling involves risk, and outcomes are determined by chance. There is no reliable strategy that can guarantee a win. Previous results do not predict future results, and a losing streak does not make a win more likely. Avoid chasing losses by increasing your stakes or continuing to play for longer than planned. The money you use for gambling should always be money you can afford to lose.

A useful way to stay in control is to make your decisions before you start playing. Decide how much money and time you are comfortable spending, and treat those amounts as a firm limit rather than a target. Do not use money set aside for rent, mortgage payments, bills, food, savings, education or other essential expenses. Credit, borrowed money and money needed by family members should not be used for gambling.

Practical steps

• Set a spending limit before each session and do not increase it during play.
• Set a time limit and use a reminder to help you finish your session.
• Take regular breaks away from the website and other gambling activities.
• Keep a record of your deposits, withdrawals, wins, losses and time spent playing.
• Do not gamble when you are upset, stressed, tired, under the influence of alcohol or trying to recover losses.
• Keep gambling separate from essential household money and regular financial commitments.
• Avoid borrowing money, selling possessions or asking others for funds to continue gambling.
• Talk with someone you trust about your limits if you find it difficult to follow them alone.

Luckau Casino may provide account features that can help you manage your gambling, such as deposit limits, session reminders, activity information, cooling-off options or account closure. Availability and operation may depend on the service and applicable requirements. Review the options shown in your account and ask customer support through the website if you need help understanding or applying a control.

Recognise the Warning Signs

Problem gambling can affect anyone. It may develop gradually, and you do not need to lose a particular amount of money before seeking help. Paying attention to changes in your behaviour, thoughts, finances and relationships can help you identify concerns early.

You may need to take a break or seek support if you

• Spend more time or money gambling than you originally intended.
• Think about gambling frequently or find it difficult to focus on other activities.
• Feel restless, irritable or uncomfortable when you try to stop or reduce gambling.
• Chase losses or believe that a win is needed to put things right.
• Hide, minimise or misrepresent how much time or money you spend gambling.
• Gamble with money needed for bills, daily living, savings or other responsibilities.
• Borrow money, use credit or sell belongings to fund gambling.
• Miss work, study, appointments, family activities or social commitments because of gambling.
• Argue with people close to you about your gambling or withdraw from them.
• Feel anxious, guilty, ashamed, low or out of control after gambling.
• Try to stop several times but return to gambling sooner or more heavily than planned.
• Use gambling to escape stress, loneliness, sadness, anger or other difficult emotions.

One warning sign can be enough reason to pause and review your gambling. You can close your account, request a break or speak with a qualified support service without waiting for the situation to become more serious. Asking for help is a practical step, not a failure.

Questions to ask yourself

1. How much have I spent on gambling recently, and can I comfortably afford it?
2. Am I gambling for enjoyment, or am I trying to solve a financial or personal problem?
3. Have I spent more time gambling than I planned?
4. Have I tried to hide my gambling or its financial effect from someone close to me?
5. Would a break, a lower limit or account closure make it easier for me to stay in control?

Tools and Account Controls

Account controls are designed to help you manage your gambling before problems arise. You should choose limits carefully and review them regularly. A limit works best when it is set at an amount and frequency that fit your personal budget, not at the highest amount you might possibly be able to spend.

Available approaches may include

• Deposit limits that restrict the amount you can add to your account over a selected period.
• Loss or wagering controls where available, to help you manage the amount used during play.
• Time reminders or session information that show how long you have been active.
• Cooling-off periods that provide a temporary break from gambling.
• Self-exclusion or account closure for a longer-term or permanent break.
• Access to account history so you can review deposits, withdrawals, wins, losses and playing activity.

If you request a cooling-off period, self-exclusion or account closure, do not create another account or use another person's account to continue gambling. Trying to bypass a control can make it harder to regain control. Do not share your login details, and never allow another person to gamble using your account. If you believe someone else has accessed your account, stop using it and contact customer support through the website.

If you are concerned about your gambling, consider using more than one control at the same time. For example, you may set a spending limit, take a break and speak with a support service. Controls are helpful, but they are not a substitute for professional assistance where gambling is causing harm.

Getting Help and Protecting Others

If gambling is causing concern, speak with someone as soon as possible. You can contact a qualified gambling counsellor, a health professional, a financial counsellor or a recognised gambling support service available in your state or territory. These services can help you understand what is happening, create a plan, manage financial pressure and decide which account controls may be appropriate.

You can also tell a trusted family member, friend or colleague that you want to reduce or stop gambling. A support person may help you set a budget, review transactions, avoid gambling triggers and follow through with a break or self-exclusion request. If you are supporting someone else, approach the conversation calmly, focus on the effects of gambling rather than blame, and encourage professional help.

Underage gambling and account safety

Gambling is not for people under 18. Adults should take reasonable steps to prevent children and young people from accessing gambling accounts, devices and payment methods. Keep passwords private, use device security features, log out after each session and do not leave an account open where another person could use it. Parents and carers may also wish to use appropriate device or network controls to restrict access to gambling websites.

When urgent help is needed

If gambling has contributed to severe distress, threats, violence, unsafe behaviour or thoughts of self-harm, seek urgent assistance from emergency services or a qualified health professional. Move to a safe place and contact a trusted person who can stay with you. Financial or gambling concerns can be serious, but support is available and taking immediate action is important.

Contacting Luckau Casino

For help with account limits, breaks, self-exclusion or account access, use the customer support options provided on the Luckau Casino website. Explain what you need clearly so the appropriate process can be followed. If you are seeking help for gambling-related harm, consider contacting an independent support service as well. Luckau Casino cannot replace counselling, medical care or financial advice.

Responsible gambling is a shared responsibility. Luckau Casino provides information and account tools to support informed choices, while each player remains responsible for deciding whether, when and how much to gamble. If gambling stops being affordable, enjoyable or within your control, stop playing and seek support.