Cookies Policy

About cookies and similar technologies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember selected settings and understand how visitors use different parts of the website. Some cookies are stored only while your browser is open, while others may remain on your device for a longer period. The length of time a cookie remains available depends on its purpose and settings.

Luckau Casino may also use technologies that work in a similar way to cookies. These can include pixels, tags, scripts, local storage and device or browser information. For simplicity, this policy refers to cookies and these related technologies together as “cookies”. The technologies used may vary depending on the website features available, your device, your browser and your cookie choices.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device, usage or other information where this is permitted and necessary for a stated purpose. We handle information collected through cookies in accordance with applicable privacy requirements and our Privacy Policy.

Some cookies may be placed by Luckau Casino, while others may be placed by service providers that support website operation, security, analytics, customer assistance, payments or other online functions. Third-party cookies are controlled by the relevant third party, and their use may also be covered by that party’s own privacy or cookie information.

How cookies may be used

The cookies used on the website may have different purposes. A cookie may be necessary for a basic website function, help us remember your choices, provide information about website performance or support relevant communications. We aim to use cookies for legitimate and clearly described purposes, and the types of cookies available may change as website features and services develop.

Strictly necessary cookies

These cookies support functions that are important for the website to work. They may help with page navigation, secure areas, session management, fraud prevention, load balancing, accessibility or the delivery of services that you request. Without these cookies, some website functions may not operate correctly. Because they support essential functions, they may remain active even when optional cookies are declined, subject to applicable requirements.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display preferences, consent settings or other options that make the website easier to use. They can help provide a more consistent experience when you return to the website. If these cookies are disabled, you may need to enter or select certain preferences again.

Analytics and performance cookies

These cookies may collect information about how visitors use the website, such as which pages are viewed, how visitors move through the site, whether pages load correctly and whether an error occurs. The information may be used in an aggregated or otherwise controlled form to assess performance, improve content, identify technical issues and make the website easier to use. Analytics cookies are not intended to record the content of private communications.

Security, prevention and compliance cookies

Some cookies or similar technologies may help protect the website and its users. They may assist with detecting unusual activity, preventing abuse, reducing fraud, maintaining secure sessions and supporting controls that apply to online gambling services. These technologies may also help us identify repeated or automated activity that could affect the security or reliability of the website.

Advertising and communication cookies

Where used and permitted, optional cookies may help measure the effectiveness of communications or show information that is more relevant to your interests. These technologies may help limit repeated messages, understand whether content has been viewed and measure visits that come from a particular campaign. You can manage optional cookies through the available controls and, where relevant, through the settings provided by your browser or the third-party service.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept optional cookies, reject optional cookies or select categories of cookies. Your choices may be saved in a preference cookie so that the website can remember them. If you use a different browser or device, your choices may need to be made again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or refuse new cookies. Browser controls differ between providers, so you should check the help or privacy section of your chosen browser for instructions.

• Deleting all cookies may remove saved preferences and sign you out of websites.
• Blocking necessary cookies may prevent parts of the website from working properly.
• Changing your browser settings may affect other websites as well as Luckau Casino.
• Declining optional cookies does not necessarily prevent all advertising or online communications, but it may make them less relevant.
• If a third party places a cookie, you may need to use that provider’s own controls to manage it.

Cookie choices are separate from choices about promotional communications, account notifications or responsible gambling tools. If you no longer wish to receive marketing communications, use the relevant preference or opt-out option provided in the communication, where available. If you want to take a break from gambling or use account-based safety tools, refer to the responsible gambling information and account controls available on the website.

Even if you decline optional cookies, we may still collect information that is necessary to provide requested services, keep the website secure, comply with legal obligations or maintain essential records. The information collected for these purposes will be handled as described in the Privacy Policy.

Third-party services, privacy and changes

The website may include content, tools, links or services supplied by third parties. These providers may use cookies or similar technologies to deliver their services, measure performance, support security or process information. Luckau Casino does not control every technology used by third parties. You should review the relevant third party’s privacy and cookie information before using a service or following an external link.

Information collected through cookies may be used alongside other information for the purposes explained in the Privacy Policy. Depending on the purpose, this may include providing and improving the website, maintaining account and session security, understanding website usage, investigating technical problems, preventing misuse, supporting customer service and meeting applicable legal or regulatory requirements. We do not use cookies to remove your responsibility to comply with the website terms, account rules or responsible gambling information.

Cookies may be stored or accessed in countries outside Australia by service providers involved in operating or supporting the website. Where personal information is handled in this way, the relevant arrangements and safeguards are addressed in the Privacy Policy. No website can guarantee that transmission or storage of information will be completely free from risk, so you should use a secure device, keep your browser updated and protect your account credentials.

We may update this Cookies Policy from time to time to reflect changes in technology, website functions, service providers, legal requirements or our information practices. When changes are made, the updated version will be published on this page with a revised date or other notice where appropriate. You should review this page periodically so that you understand how cookies may be used. Continuing to use the website after an update may be subject to the revised policy, except where your consent is required.

If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the contact or privacy support option made available on the website. We may need enough information to understand and respond to your request, but you should avoid sending passwords, payment details or other sensitive information through an unsecured message.